Policies

1. SHIPPING POLICY

Ships Time
Orders received will be processed and delivered to your door step within 3 – 5 working days via Poslaju or any other courier services

Shipping Coverage
Orders are shipped within Malaysia only. We do not ship to P.O. Box address.

Shipping Cost
If your order totals more than RM100, you’ll receive free shipping in Malaysia. The cost for expedited shipping is calculated and displayed on the Checkout page before you complete your order.

2. REFUND POLICY

Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non- refundable. Once your order has been shipped, refund is not allowed.

TYPICALLY OUR MESSAGE TO CUSTOMERS GOES LIKE THIS :
Thanks for shopping at realfitness.com.my
If you are not entirely satisfied with your purchase, we’re here to help.

RETURNS
We offer a 30-day money back guarantee (from received date) for defective products. Email your intent for a product return to enquiry@realfitness.com.my. To be eligible for a return, your item must be unused and in the same condition that you received it.

REFUNDS
To return your products, please send the whole product(s) back with its original packaging. Once we receive your item, we will inspect it and notify you that we have received the item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

CONTACT US
If you have any questions on how to return your item to us, please contact us.

3. RETURN POLICY

We offer a 30-day money back guarantee (from received date) for defective products. Email your intent for a product return to service@realfitness.com.my Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 10 – 15 working days.

To return your products, please send the whole product(s) back with its original packaging to:31-1,31-2, Jalan Merbah 3, Bandar Puchong Jaya, Puchong. 47160 Selangor.

4. PRIVACY POLICY

We are committed to protect your privacy. We do not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

USES OF INFORMATION

You agree that the personal information we collect from you will be used and or shared within our group and to third parties for one of the following purposes:

  • To deliver products that you purchase from our website.
  • To inform and update you on the delivery of the product and for customer support purposes;
  • To provide you with relevant product information;
  • To process your orders and to provide you with the services and information offered through our website and which you may request;
  • To allow us to administer your registered account with us;
  • To conform to legal requirements or comply with legal process;
  • To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by Senangpay (https://senangpay.my).

The personal information we collect may include your :

  • Name
  • Telephone
  • Number
  • Mobile Number
  • Delivery Address
  • Billing Address
  • Email Address

INFORMATION SECURITY
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.

CHANGES TO THE PRIVACY POLICY
We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

COMPLAINTS ABOUT BREACHES OF PRIVACY
If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us.

If You Are Not A Member Yet Join Us Now!

Enjoy Great Benefits By Being A Member.

  1. FREE buddy entries on weekends
  2. FREE 1 Session of Personal Training
  3. FREE unlimited entry to gym during weekends

* Terms & conditions applies

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