Real Fitness Puchong SOP

1. Conditions to book

• Only open to those who have completed 2 doses of vaccination.
• Cannot book a session less than 6 hrs before the session begins. If urgent please call customer service ( 03-58876630 ).

2. If visitors want to sign up a package or members want to renew a package

• Choose the package at the STORE section & make payment.
• You will receive an order confirmation once done.
• Go to calendar to book (see 3 below)

3. If visitors want to pay walk in or members want to book

• Scroll down to the Calendar & book the date & time.
• Bookings can be made up to 15 days in advance.
• Gym is closed on public holidays. Please do not book as the calendar will still show the slots.

4. Two payment options

• Members with valid package: please press “RM 0 – Members”.
• If visitors want to try a class/walk-in: please press “RM XX  Walk-in”. System will direct to make payment.

5. Confirmed booking

• Booking is confirmed when you receive your order through your email with details of the class, date & time.
• Show the email confirmation at the counter.
• Class package members have to sign attendance sheet upon entry.
• If visitors or non valid members accidentally booked “RM 0 – Members”, she will have to pay walk in or buy / renew a package at the counter.

6. Change Of Booking

• Call customer service (6 hours before class) to change of booking